Helpful Advice
Frequently Asked QuestionsThings to KnowStorage Tips
Frequently Asked Questions

What kind of security do you have?

Site Access is controlled by our electronically monitored electric gate. All storage units have an individually alarmed sensor for 24 hr alarm and fire monitoring. There are also multiple points of 24 hr video surveillance recording all activity. All rented units are required to have a lock securely in place adding to the overall security of the facility.

Can my family or friends have access to my unit?

You can authorize anyone to access your unit including family, friends or employees and staff. YOU must provide the gate access information and combinations or keys to locks. BTC Self Storage employees can not provide the information to anyone who is not the main signatory on the lease. You are entirely responsible for their behavior and BTC Self Storage is not responsible for anything that happens to them while on site.

Do you have carts and dollies that I can use for my move?

Yes, we have tools available for your use while on site. These items may not leave the site at any time. We are happy to show you where they are. 

What hours will I have access to my storage unit?

7:00 am to 9:00 pm, 365 days a year, regardless of Sundays or Holidays, with the exception of a power outage as the gate will not function during that time. 

Do I need to come to the facility to rent a unit?

No, we can do everything by phone or email. If you need to make payments by cash or cheque, or if you have no email access, coming in is your only option. Keep in mind that payments can be made with credit cards or a visa debit. We have no dedicated card machine so cards need to be able to use electronic processing. MasterCard Debit is not yet available through our payment processor. Prepaid visa or Mastercards may be used in place of traditional credit cards as well.

What type of documentation do I need to rent a unit?

A valid photo ID, preferably a driver’s license. A provincially issued photo ID, Status card or current passport is also acceptable. There are rare exceptions, please call first. If you would like to provide copies of any insurance, we can keep them on file for you.

Do you require insurance on my stored goods?

All stored property is at the tenant’s sole risk. Obtaining insurance is a strong recommendation but is not a requirement. Talk to your current insurance provider to see what coverages you might already have and what it will cost if necessary. BTC Self Storage does not provide or sell insurance and does not provide coverage for your stored goods. 

Can I make a reservation and how far in advance?

We offer a reservation for up to 7 days at no charge on an available unit but you must either rent the unit or take your chances when you need it after that period. A non-refundable reservation fee will hold it for 14 days and again, you must either rent the unit or take your chances. Otherwise, it is first come first served availability.

Do you take credit cards or personal checks?

We accept Visa, MasterCard, Visa Debit, cash and cheques. We do not accept e-transfers. 

Are your rentals month to month or long term?

Our rentals are generally month to month, you are never locked in for any length of time past the current month. We do offer daily or weekly rates but they are at a higher premium than a regular monthly rental. While we do not offer long term leases, we also do not terminate a lease without cause. We as the operator choose to renew your lease if you have not moved out by the end of the previous month.

Do I have to pay a security deposit or any other fees when I sign up?

Yes, there is a security deposit due at the time the unit is lease to you. The rental amount will dictate the amount of the security deposit and is returned after the move out is processed providing the terms of the vacate have been met. There are no administrative fees but other fees may apply during your stay such as lock cut fees etc. if you lose your key or combination.

Are your units air conditioned and heated?

We do not have Air Conditioning for any of our units. We do offer heated units that are maintained between 15 and 18 degrees Celsius.

Do I bring my own lock or do you supply one?

You can use whatever lock you like. If you do not have one and are not able to purchase one of your liking before you start filling your unit, we can sell you one of ours. We have a few options with different pricing for your convenience.

What can and can’t be packed?

There is a list of items provided in “Things to Know”. 

Things To Know

BTC Self Storage Ltd. Is an excellent choice for storing overflow from your home or business. When planning what to store in your unit consider all storage facilities have restrictions on what they will allow. These restrictions are for not only your protection but also the facility staff and other tenants and their goods. You will be required to sign a lease and agree to adhere to the rules of what items are allowed as well as what is not allowed. As a general rule, any item or material that is considered “inherently dangerous” combustible, flammable, hazardous or toxic will not be allowed.

Prohibited items include but are not limited to gasoline, compressed gas, propane tanks, kerosene, lamp or motor oil, acid, grease, corrosives, fertilizer, paint, cleaners, chemicals, narcotics, hazardous, toxic or biological waste, fireworks, ammunition or explosives. A firearm or weapon may be stored in the legal and safe storage practices deemed accepted for the weapon’s type. (Guns belong in gun safes, swords should be sheathed and stored in a proper case etc.)

Food of any kind, regardless of how it is packaged may not be stored. Glass jars can break, cans can become damaged and or swell during storage which can cause them to burst, the result drawing pests to the facility.

Nothing living including plants and fish. Plants can decay which can bring pests and fish can be forgotten. There is no electricity provided for pumps and filtration systems etc.

Rodents and bugs can be a problem at storage facilities. Goods can be damaged due to nesting or infestations. Every effort is made by BTC Self Storage to combat these problems as much as possible. Keep in mind we do not “police” the items you choose to store so while you may follow the rules, someone else may choose not to. By limiting the attractants you store, you also limit the chance that you will be affected.

Security is an essential part of what we do. By taking the time to make sure your unit is secure before walking away, you help to make the entire site more secure. Always push the slide for the latch all the way to the right before putting on your lock.

Obtaining your own insurance on your stored items is recommended but not required. BTC Self Storage is not responsible for your items and does not provide any insurance. You must purchase insurance elsewhere if you want it.

Pre-paying rent will get you a discount. Seniors and not for profit groups can also receive a discount. If you vacate early, you will lose the discount. If you choose to pre-pay in advance, that money can only be refunded if you choose to move out early.

BTC Self Storage ltd. rent is from the first to the last day of the month. Once a new month begins, you are responsible for the month’s rent. If you have given the required notice, please call and make arrangements as necessary when you have to move out in the first few days of the next month.

Storage Tips

Minimize your self-storage space requirements, and prevent damage to your possessions, when packing for either temporary or long-term storage, with the helpful tips below:

  1. Label all boxes on all sides. This will make it easier when you need to find an item later on.
  2. Store items you will need most often near the front of your unit.
  3. Creating a path through the centre or down one side of your unit will make it easier to access all of your items.
  4. Store heavier items on the bottom and lighter items on the top.
  5. Never overpack boxes. Boxes overfilled will rupture and topple when stacked.
  6. It is best not to lean your items against the walls inside your storage unit allow for ventilation behind and to the sides of your goods. Skids or pallets can also help elevate your items off the storage locker floor.
  7. Use file boxes – they are the best containers for your important documents.
  8. Wrap plates, bowls and glasses individually before placing in a china carton.
  9. To store valuable items securely such as TV’s, computers, etc. place them farthest from the door with other items concealing them.
  10. Do not store food items of any kind regardless of how they are packaged.
  11. Do not store explosives or hazardous or flammable material such as gasoline, cleaning fluids or paint etc. Drain all gasoline and oil from lawnmowers, power tools etc. Before storing them.
  12. Before storing any appliances make sure they are clean and dry. Defrost and empty of any water. Refrigerator and freezer doors should left open slightly to prevent odour build up. Use the space inside for extra storage.
  13. Store mattresses and box springs on long ends, wrap for protection.
  14. Store sofas, love seats etc. On end except for sofa beds. Cover all furniture and disassemble if possible.
  15. Pictures and mirrors should be stored in picture boxes or wrapped in cardboard and labeled “fragile.” Store these items standing up, never flat.
  16. Wax wooden furniture. Use sheets or cotton cloths to cover furniture.
  17. Use dresser drawers to store fragile items and use blankets, sweaters and towels for padding.
  18. Remember to properly assess the value of your stored items if you choose to buy insurance. The value will affect how much your insurance will cost. If you overvalue your goods, you will overpay your insurance.
  19. RV’s, boats or vehicles need to have storage insurance on them. You can do this through your auto insurance policy. You will need to provide proof of this coverage when you sign your storage rental lease.
  20. If you have questions or concerns about how to pack for long term storage, feel free to ask as we either know the answer or can find out!